What Our Clients Say About Us

Our clients' views are invaluable in driving continual improvement at Ipsos MORI. We build open discussion and feedback into all of our research projects. These quotes are taken from Ipsos MORI's client satisfaction monitor, where clients have given their consent for their comments to be attributed to them.

The improvement made on category reporting was a major step forward; Ipsos team has become more proactive in terms of providing insight rather than data. On day-to-day running the project, the team has been very helpful in terms of providing information we need..

- B&Q, 2012 www.diy.com

Proactive approach, suggesting alternative analysis methods and trialing to test their appropriateness. Excellent planning and control of sample and fieldwork, managing customer issues very well. Excellent communication throughout the project with regular updates and good working relationship with wider client team.

- Major Government Agency, 2012

The project required the supplier to pick up on the context and technical detail of the project specification within a short period in order to deliver survey outputs against a challenging deadline. The 'can-do' attitude, followed up with professionalism and clear technical know-how of the requirements at hand, allowed the supplier-client team to mesh quickly to deliver the required outputs. In particular, the Ipsos MORI executive team worked in a transparent and hands-on manner (including interfacing directly with the survey interviewer team) which created a trusting and confident working environment. When we put out our project to tender we thought we had set a very demanding delivery schedule, but Ipsos MORI said we can do that, and more - and they did. Thank you.

- Government Department, 2012

Brilliant account management where the team proactively comes out with the new ideas and is able to accomodate most of the client requests.

- SCA, 2012 www.sca.com

Even with a very tight turnaround, the team were able to deliver a high quality, insightful study that our audience found engaging and actionable.

- Global children's charity, 2012

The team were professional and did exactly what we had hoped they would do. And more.

- NHS client, 2012

It is always a very clear and honest relationship with Ipsos. You keep me up to date with progress and then deliver when you say you will. This makes for very a very good understanding and confidence in the work that is being produced.

- National Park Authority, 2012

The project lead from Ipsos MORI was very thorough in laying out the findings, spotting trends and connections that I hadn't even thought of.

- Scottish government client, 2012

Timely with updates, actively found solutions to issues that arose during fielding, great follow-up assistance after the survey was completed (e.g. reviewing materials etc).

- PR Agency, 2012

The project manager on the job paid particular attention to detail to ensure correct data was delivered.

- Media regulation agency, 2011

Account management was excellent - always timely updates. Presentation had a nice extra thrown in - buzz metrics over the campaign.

- UK national broadcaster, 2011

The project team put a lot of hard work into the research project, were good at keeping to deadlines and communicated well on the progress of the project. The research report is of a high standard and reflects the level of expertise in the team.

- Cancer Charity, 2011

I was delighted with the personal service that I received. Although I know the council was one of many customers Ipsos MORI must have been dealing with at the time, it felt as though we were the only customer on your books. Felt like we were in a professional, safe hands and I could just let you get on and deliver what I had asked for.

- Newcastle under Lyme Borough Council, 2011 www.newcastle-staffs.gov.uk

The project was very well run with some excellent advice.

- London Elects, 2011 www.london.gov.uk

Several things - but not 'small'. The value for money with the number of interviews carried out, the expert advice on questions, the willingness to amend and adapt to meet our needs, and the overall professionalism of the activity.

- UK Government, 2011

Well thought through project, delivered to time and budget and with strong outputs.

- Energy company, 2011

Excellent dedication to the project and ability to take the brief, act on it, add value and bring in actionable insights.

- Investment Management Company, 2011

Excellent working relationship with Orla and Paul. Very helpful and efficient. We were working to tight deadlines and they met all our needs.

- Diageo, 2011 - www.diageo.com

Efficient. On time. No hassle.

- Turner Broadcasting, 2011 - www.turner.com

I had thought, due to the size of your company that I would get a standard survey, but I was pleased that it was really bespoke to what I needed. Morgane and Celine in Belgium went above and beyond to help me out.

- Philips Lifestyle Incubator, 2011 - www.philips.com

The survey was handled well, completed promptly. The results were clear and the presentation was really useful. The staff were very helpful and nice.

- Association of Investment Companies (AIC), 2011 - www.theaic.co.uk

The project report was delivered bang on schedule. During the project I think some staff went above and beyond the call of duty. The staff were always helpful, friendly and professional. Some of the staff seemed genuinely excited by the project. I didn't have to chase for regular updates on progress.

- UNICEF UK, 2011 - www.unicef.org.uk

Communicative, cooperative, cost effective, and delivered beyond the original spec (free summary report provided)

- ATOC on behalf of Royal Ascot, 2011

I asked for a number of additional pieces of analysis and nothing was ever too much trouble.

- Calor Gas, 2011 - www.calor.co.uk

It's not just one thing, it's how the whole project was treated: the people from Ipsos MORI provided good suggestions, timely delivered what was asked for, and answered all questions promptly.

- Energy research agency, northern Europe, 2011

The design, development and fast turn around of the recruitment scripts and discussion guides was impressive. The research manager communicated the deadlines very well, and was responsive to the need to engage a number of policy colleagues in the presentation. The stimulus workshop development session, working alongside another agency was well run and fruitful. I was impressed at how well you managed to translate all our diverse objectives into a comprehensive discussion guide. Ipsos MORI understood the high standards required for publishing, and hence the need for several draft iterations. All team members were a pleasure to work with. The facilitation of the sessions I saw was very good.

- UK Government Department, 2011

Very clear and most of all actionable presentation, full of specific suggestions on how to enhance the quality of the copy.

- Ferrero Rocher, 2011 - www.ferrero.com

The results were presented to a relatively large group of people and the unprompted feedback on both the findings and the presentation itself was very positive.

- South Yorkshire Passenger Transport Executive, 2011 - www.sypte.co.uk

Very well run and highly organised

- London Borough Council, 2011

A number of things were great ... Flexibility in doubling sample; extra analysis; value for money; good understanding of needs up front, reflected in proposal.

- Blackberry squash drinks company, 2011

Project bang on time and to a high quality.

- Financial Reporting Council, 2011 - www.frc.org.uk

Ipsos MORI were very professional in their approach. The original tender document was pitched at the right level. Their survey methodology was first rate. They provided outputs on time and to the correct specification.

- Northern Ireland Courts Service, 2011 - www.courtsni.gov.uk

The quality of services, the approachability of the team, timely delivery and outstanding professionalism at all times.

- Promotional Agency, 2011

Good communications with the researchers in the team. Helpful with our requests for periodic progress reports. We got excellent feedback from our key customers about the way that survey was delivered and carried out - very professional. Our customers felt like we valued their contributions and this is all down to the way that the team liaised with them. Overall felt we had a good open working relationship and we got valuable and useful results fed back to us.

- Web Domain Hosting Company, 2011

Both Matt and Nick responded quickly and effectively to any queries that I raised. They also raised relevant questions with me which ensured concise questions and longevity to the survey.

- British Land, 2011 - www.britishland.com

The team had a good grasp of the subject area and the final report provided the level of detail and insight we required; indeed it exceeded our exceptations.

- Consumer champion organisation., 2011

1. The client service team showed high flexibility and delivered a summary report in a very short period of time. 2. When asking for advice beyond the research (KPIs etc) we had some high quality discussions and I recived valuable feedback!.

- A global personal care and packaging product company, 2011

Very sharp, clear, actionable insights.

- Nestle, 2011 - www.nestle.com

The team were very helpful and went beyond the requirements of the project to really make the most of the research.

- Lawn and Garden Industry, 2011

Committment and professionalism from the day to day team. Good quality reporting, well written and accurate.

- Drinkaware, 2011 - www.drinkaware.co.uk

I liked the way the report out managed to capture the findings in a very succinct way. The process of developing the questionnaire was also very professionally done.

- Shell Eastern Petroleum (Pte) Ltd, 2011 - www.shell.com

The team was very responsive and did a great job, key stakeholder was very happy with the work.

- Broadcaster, 2011

The understanding of the research brief, prompt attitude, excellent communication and service, fully accomplish what we were looking for.

- B&Q, 2011 - www.diy.com

Very responsive, and trying to find ways to help moving the study forward even with lots of requests/changes along the way.

- Unilever, 2011 - www.unilever.com

It was the response to the original brief. This was a small scale project with a limited budget but the team treated it with due consideration & came back with an effective solution.

- London Evening Standard, 2011 - www.thisislondon.co.uk

Everything we wanted!

- Dental Development Systems LLC, 2011 - www.dds-international.com

Very efficient, delivered on time

- Mazda, 2010 - www.mazda.co.uk

Just wanted to say thanks … I've never seen such a big impact on a marketing team before. People have talked about nothing else since you left. You made a real impact and showed how valuable the Ipsos service is.

- Innocent Drinks , 2010 - www.innocentdrinks.co.uk

Really pleased with how quickly and efficiently the telephone fieldwork was completed and how well we were kept updated with progress on the project.

- Local Government client , 2010

Very efficient and effective service, as I have come to expect from Ipsos MORI; Rachel O'Shaughnessy, the project manager was extremely professional, friendly and reliable.

- AXA UK, 2010 - www.axa.co.uk

The project from the start posed many challenges - among these a difficult respondent group to recruit, and challenging client issues. Despite the various obstacles throughout the project, Dan Wellings and his team remained professional, enthusiastic and extremely patient throughout. They also worked very collaboratively with us to work through the difficulties in the project.

- Government Agency, 2010

Always professional assistance and relentlessly asking the right questions in a nice way as well as presenting results in very understandable manner.

- SCA, 2010 - www.sca.com

Throughout the project, communication was very good from the Ipsos team. We were kept updated with progress and given dates for when we could expect deliverables. The team had a very good understanding of our service and the health care environment as a whole, and we have received positive comments from stakeholders who were interviewed as part of the perceptions audit. The report that was produced is well written and the Ipsos team gave a very good presentation to our senior management.

- NHS Trust client, 2010